The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia

von Gibbs, Tanya
Veröffentlicht in The international journal of bank marketing (2013)

A study of service worker burnout in Russia

von Rod, Michel
Veröffentlicht in Boundary spanning elements and the marketing function in organizations (2015)

Coping with stress : a study of retail banking service workers in Russia

von Ashill, Nicholas J.
Veröffentlicht in Journal of retailing and consumer services (2015)

Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions

von Rod, Michel
Veröffentlicht in Journal of retailing and consumer services (2016)

Understanding organization-customer links in a service setting in Russia

von Ashill, Nick
Veröffentlicht in Journal of retailing and consumer services (2022)