The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry

von Gazzoli, Gabriel
Veröffentlicht in Journal of hospitality & tourism research (2010)

Employee empowerment and customer orientation : effects on workers' attitudes in restaurant organizations

von Gazzoli, Gabriel
Veröffentlicht in International journal of hospitality & tourism administration (2012)

Explaining why employee-customer orientation influences customers' perceptions of the service encounter

von Gazzoli, Gabriel
Veröffentlicht in Journal of service management (2013)

Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience

von Kim, Peter Beomcheol
Veröffentlicht in Journal of hospitality marketing & management (-2016)

Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors

von Gazzoli, Gabriel
Veröffentlicht in Journal of business research (2023)

Factors affecting the travel expenditure of visitors to Macau, China

Veröffentlicht in Tourism economics (2011)