Service quality and gender differences in Brazilian self-service restaurants

von Freitas, André Luís Policani
Veröffentlicht in International journal of services, economics and management (2016)

Quality of working life in the banking sector : an experimental analysis conducted in Brazil

von Barcelos, Mara Regina dos Santos
Veröffentlicht in International journal of business innovation and research (2014)

Using a multicriteria approach to identify factors that influence e-tailing service quality

von Freitas, André Luís Policani
Veröffentlicht in International journal of electronic marketing and retailing (2019)