Designing service processes to unlock value

von Field, Joy M.
Veröffentlicht 2012

Service coproduction with information stickiness and incomplete contracts: implications for consulting services design

von Xue, Mei
Veröffentlicht in Production and operations management (2008)

Process drivers of e-service quality : analysis of data from an online rating site

von Heim, Gregory R.
Veröffentlicht in Journal of operations management (2007)

Designing lean processes with improved service quality : an application in financial services

von Li, Gang
Veröffentlicht in Quality management journal (2017)

Supply chain management from a process perspective

von Ritzman, Larry P.
Veröffentlicht in Corsten, Hans, 1949 - Produktions- und Logistikmanagement (2007)

Sourcing practices and boundaries of the firm in the financial services industry

von Safizadeh, M. H.
Veröffentlicht in Strategic management journal (2008)

The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes

von Subramony, Mahesh
Veröffentlicht in Journal of business research (2022)