Effects of retail employees' behaviours on customers' service evaluation

von Jayawardhena, Chanaka
Veröffentlicht in International journal of retail & distribution management (2011)

Stakeholder preference and stated vs derived importance satisfaction research

von Greenland, Steven J.
Veröffentlicht in International journal of market research (2016)

Outcomes of service encounter quality in a business-to-business context

Veröffentlicht in Industrial marketing management (2007)

Social control in online communities of consumption : a framework for community management

Veröffentlicht in Psychology & marketing (2015)

Enjoyment of the shopping experience : impact on customers' repatronage intentions and gender influence

Veröffentlicht in The service industries journal (2007)

Spontaneity and international marketing performance

von Souchon, Anne L.
Veröffentlicht in International marketing review (2016)

Insufficient discriminant validity : a comment on Bove, Pervan, Beatty, and Shiu (2009)

von Farrell, Andrew M.
Veröffentlicht in Journal of business research (2010)