Strategising IT service management through ITIL implementation : model and empirical test

von Eikebrokk, Tom R.
Veröffentlicht in Total quality management & business excellence (-2017)

Training, competence, and business performance : evidence from e-business in European small and medium-sized enterprises

von Eikebrokk, Tom R.
Veröffentlicht in International journal of e-business research (2009)

Training, competence, and business performance : evidence for e-business in European small and medium-sized enterprises

von Olsen, Dag H.
Veröffentlicht in E-business applications for product development and competitive growth (2011)

Supporting SMEs towards e-business success : exploring the importance of training, competence and stimulation

von Eikebrokk, Tom R.
Veröffentlicht in Global perspectives on small and medium enterprises and strategic information systems (2010)

Understanding the determinants of business process modelling in organisations

Veröffentlicht in Business process management journal (2011)