How a customer participates matters : "I am producing" versus "I am designing"

von Dong, Beibei
Veröffentlicht in The journal of services marketing (2015)

A process-output classification for customer participation in services

von Dong, Beibei
Veröffentlicht in Journal of service management (2015)

Customer participation in services : domain, scope, and boundaries

von Dong, Beibei
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2017)

Service quality : the impact of frequency, timing, proximity, and sequence of failures and delights

von Sivakumar, K.
Veröffentlicht in Journal of marketing (2014)

Online review characteristics and trust : a cross-country examination

von Dong, Beibei
Veröffentlicht in Decision sciences (2019)

Design and Research on the Virtual Simulation Teaching Platform of Shanghai Jade Carving Techniques Based on Unity 3D Technology

von Dong, Beibei
Veröffentlicht in VAMR (13. : 2021 : Online) Virtual, augmented and mixed reality (2021)

Product Design for Yangliuqing Woodblock New Year Paintings Based on Eye Movement Experiment

von Pan, Shangshi
Veröffentlicht in AHFE (12. : 2021 : Online) Advances in neuroergonomics and cognitive engineering (2021)

The effects of customer participation in co-created service recovery

von Dong, Beibei
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2008)

Factors that influence multinational corporations' control of their operations in foreign markets : an empirical investigation

von Dong, Beibei
Veröffentlicht in Journal of international marketing (2008)

The long-term impact of service empathy and responsiveness on customer satisfaction and profitability : a longitudinal investigation in a healthcare context

von Ye, Jun
Veröffentlicht in Marketing letters (2017)

The influence of spirituality on buyer perception within business-to-business marketing relationships : a cross-cultural exploration and comparison

von Standifer, Rhetta L.
Veröffentlicht in Journal of relationship marketing (2010)

Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery

von Dong, Beibei
Veröffentlicht in Journal of service research (2016)

The CRM process and the banking industry : insights from the marketing literature

Veröffentlicht in Advances in banking technology and management (2008)

Effect of customer participation on service outcomes : the moderating role of participation readiness

Veröffentlicht in Journal of service research (2015)

Visual Realism Assessment for Face-Swap Videos

von Sun, Xianyun
Veröffentlicht in ICIG (12. : 2023 : Nanjing) Image and graphics ; Part 1 (2023)

Research on Speed Limit Value of Expressway Considering the Influence of Road Traffic Environment

von Zhao, Jianyou
Veröffentlicht in Joint COTA International Conference of Transportation Professionals (20.-21. : 2021 : Online) Advanced transportation, enhanced connection ; Volume 3 of 4 (2021)

Study on the Mechanism of Influencing Factors of Vehicle Lane Changing Behavior on Freeway

von Zhao, Jianyou
Veröffentlicht in Joint COTA International Conference of Transportation Professionals (20.-21. : 2021 : Online) Advanced transportation, enhanced connection ; Volume 3 of 4 (2021)