The influence of personal values and demographic variables on customer loyalty in the banking industry

von Henrique, Jorge Luiz
Veröffentlicht in The international journal of bank marketing (2015)

The antecedents of complaint behaviour for Brazilian and French consumers of services

von De Matos, Celso Augusto
Veröffentlicht in International journal of consumer studies (2013)

Word-of-mouth communications in marketing : a meta-analytic review of the antecedents and moderators

von De Matos, Celso Augusto
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2008)

Behavioural responses to service encounter involving failure and recovery : the influence of contextual factors

von De Matos, Celso Augusto
Veröffentlicht in The service industries journal (2012)

Customer loyalty in the online context : understanding trust in different parties

von De Matos, Celso Augusto
Veröffentlicht in Journal of electronic commerce research (2020)

Customer reactions to service failure and recovery in the banking industry : the influence of switching costs

von De Matos, Celso Augusto
Veröffentlicht in The journal of services marketing (2013)

The constraints of theory : what is the impact of the Theory of Constraints on operations strategy?

von Pacheco, Diego Augusto de Jesus
Veröffentlicht in International journal of production economics (2021)

A cross-cultural investigation of customer reactions to service failure and recovery

Veröffentlicht in Journal of international consumer marketing (2011)

Consumer reaction to service failure and recovery : the moderating role of attitude toward complaining

Veröffentlicht in The journal of services marketing (2009)