Special issue: the dark side of marketing

Veröffentlicht 2017

Customers acting badly : evidence from the hospitality industry

von Daunt, Kate L.
Veröffentlicht in Journal of business research (2011)

Deviant customer behaviour : a study of techniques of neutralisation

von Harris, Lloyd C.
Veröffentlicht in Journal of marketing management (2011)

Motives of dysfunctional customer behavior : an empirical study

von Daunt, Kate L.
Veröffentlicht in The journal of services marketing (2012)

Managing customer misbehavior : challenges and strategies

von Harris, Lloyd C.
Veröffentlicht in The journal of services marketing (2013)

Linking employee and customer misbehaviour : the moderating role of past misdemeanours

von Daunt, Kate L.
Veröffentlicht in Journal of marketing management (2014)

The dark side of marketing : introduction to the special issue

von Daunt, Kate L.
Veröffentlicht in Journal of marketing management (2017)

Implementing strategic change

von Harris, Lloyd C.
Veröffentlicht in The marketing book (2016)

Dysfunctional customer behavior severity : an empirical examination

von Daunt, Kate L.
Veröffentlicht in Journal of retailing (2009)

Unpacking the perceived opportunity to misbehave : the influence of spatio-temporal and social dimensions on consumer misbehavior

von Daunt, Kate L.
Veröffentlicht in European journal of marketing (2015)

Cluster analysis : an example analysis on personality and dysfunctional customer behaviour

von Beynon, Malcolm J.
Veröffentlicht in Quantitative modelling in marketing and management (2013)

Authorship in action

von Daunt, Kate L.
Veröffentlicht in How to keep your research project on track (2018)

Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service

von Daunt, Kate L.
Veröffentlicht in Journal of marketing management (2012)

Consumer showrooming : value co-destruction

von Daunt, Kate L.
Veröffentlicht in Journal of retailing and consumer services (2017)

Value co-creation through patient engagement in health care : a micro-level approach and research agenda

von Hardyman, Wendy
Veröffentlicht in Public management review (2015)

Fuzzy clustering : an analysis of service quality in the mobile phone industry

von Baeshen, Mashhour H.
Veröffentlicht in Handbook of research on intelligent techniques and modeling applications in marketing analytics (2017)

Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style

von Boukis, Achilleas
Veröffentlicht in Tourism management (2020)

Examining the existence of double jeopardy and negative double jeopardy within Twitter

von Rogers, Andrew
Veröffentlicht in European journal of marketing (2017)

Customers behaving badly : a state of the art review, research agenda and implications for practitioners

Veröffentlicht in The journal of services marketing (2010)