Some principles for designing service encounters in healthcare

von Dasu, Sriram
Veröffentlicht in Qualitätsmanagement in Wellnesseinrichtungen (2011)

Management of design : engineering and management perspectives

Veröffentlicht 1994

Dynamic pricing when consumers are strategic : analysis of posted and contingent pricing schemes

von Dasu, Sriram
Veröffentlicht in European journal of operational research (2010)

Management of design: engineering and management perspectives

Veröffentlicht 1994

Designing the soft side of customer service

von Dasu, Sriram
Veröffentlicht in Massachusetts Institute of Technology MIT sloan management review (2010)

The customer service solution : managing emotions, trust, and control to win your customer's business

von Dasu, Sriram
Veröffentlicht 2013

<<The>> customer service solution : managing emotions, trust, and control to win your customer's business

von Dasu, Sriram
Veröffentlicht 2013

Psychology of the experience . the missing link in service science

von Chase, Richard B.
Veröffentlicht in Service science, management and engineering (2008)

Wie erlebt der Kunde Ihren Service?

von Chase, Richard B.
Veröffentlicht in Harvard-Business-Manager (2001)

Experience psychology : a proposed new subfield of service management

von Chase, Richard B.
Veröffentlicht in Journal of service management (2014)

Higher prices for larger quantities? : nonmonotonic price-quantity relations in B2B markets

von Zhang, Wei
Veröffentlicht in Management science (2017)

The weighted nonnegative least-squares problem with implicitly characterized points

von Fattahi, Ali
Veröffentlicht in Operations research (2019)

A hierarchical framework for organizing a software development process

von Iravani, Foad
Veröffentlicht in Operations research (2012)

Optimal group size in joint liability contracts

von Rezaei, Bahar
Veröffentlicht in Decision analysis (2017)

Mass customization and "forecasting options' penetration rates problem"

von Fattahi, Ali
Veröffentlicht in Operations research (2019)

Pre-announced posted pricing scheme : existence and uniqueness of equilibrium bidding strategy

von Kim, Seungbeom
Veröffentlicht in Operations research letters (2015)

Gray markets, a product of demand uncertainty and excess inventory

von Dasu, Sriram
Veröffentlicht in Production and operations management (2012)

The dynamic line allocation problem

von Ahmadi, Reza H.
Veröffentlicht in Management science (1992)

Beyond price mechanisms : how much can service help manage the competition from gray markets?

von Iravani, Foad
Veröffentlicht in European journal of operational research (12016)

Assessing the performance of surgical teams

Veröffentlicht in Health care management review (2009)