Applied structural equation modeling using AMOS : basic to advanced techniques

von Collier, Joel E.
Veröffentlicht 2020

Model misspecification : contrasting formative and reflective indicators for a model of e-service quality

von Collier, Joel E.
Veröffentlicht in Journal of marketing theory and practice (2009)

An analysis of how nonresponse error is assessed in academic marketing research

von Collier, Joel E.
Veröffentlicht in Marketing theory (2007)

Experiential purchase quality : exploring the dimensions and outcomes of highly memorable experiential purchases

von Pelletier, Mark J.
Veröffentlicht in Journal of service research (2018)

Self-service delight : exploring the hedonic aspects of self-service

von Collier, Joel E.
Veröffentlicht in Journal of business research (2015)

Examining the influence of control and convenience in a self-service setting

von Collier, Joel E.
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2010)

Investigating work engagement in the service environment

von Barnes, Donald C.
Veröffentlicht in The journal of services marketing (2013)

Investigating work engagement in the service environment

von Barnes, Donald C.
Veröffentlicht in The journal of services marketing (2013)

Only if it is convenient : understanding how convenience influences self-service technology evaluation

von Collier, Joel E.
Veröffentlicht in Journal of service research (2013)

How customers view self-service technologies

von Kimes, Sheryl E.
Veröffentlicht in Massachusetts Institute of Technology MIT sloan management review (2015)

The effects of perceived fairness on customer responses to retailer SST push policies

von White, Allyn
Veröffentlicht in Journal of retailing (2012)

Giving back the "self" in self service : customer preferences in self-service failure recovery

von Collier, Joel E.
Veröffentlicht in The journal of services marketing (2017)

Customer delight and work engagement

von Barnes, Donald C.
Veröffentlicht in The journal of services marketing (2014)

Reevaluating the theoretical reasoning regarding market-entry position from a service-dominant logic perspective

von Barnes, Donald C.
Veröffentlicht in Journal of marketing theory and practice (2009)

Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees

von Wilder, Kelly M.
Veröffentlicht in Journal of service research (2014)

Investigating the employee's perspective of customer delight

Veröffentlicht in The journal of personal selling & sales management (2013)

Multiple paths to customer delight : the impact of effort, expertise and tangibles on joy and surprise

von Barnes, Donald C.
Veröffentlicht in The journal of services marketing (2016)

You can't touch this : driving purchase justification for hedonic online purchases

von Krallman, Alexandra
Veröffentlicht in Journal of business research (2023)

Understanding the differences of public and private self-service technology

Veröffentlicht in The journal of services marketing (2014)

Why the little things matter : exploring situational influences on customers' self-service technology decisions

Veröffentlicht in Journal of business research (2015)