Service design thinking

von Clatworthy, Simon
Veröffentlicht in Innovating for trust (2017)

Bridging the gap between brand strategy and customer experience

von Clatworthy, Simon
Veröffentlicht in Managing service quality (2012)

The experience-centric organization : how to win through customer experience

von Clatworthy, Simon
Veröffentlicht 2020

The use of tangible tools as a means to support co-design during service design innovation projects in healthcare

von Rygh, Karianne
Veröffentlicht in Service design and service thinking in healthcare and hospital management (2019)

The role of service design leadership in creating added customer value

von Gloppen, Judith
Veröffentlicht in Innovating for trust (2017)

Innovating for trust

Veröffentlicht 2017

Organizational transformation through service design : the institutional logics perspective

von Kurtmollaiev, Seidali
Veröffentlicht in Journal of service research (2018)