Resource integration in liminal periods : transitioning to transformative service

von Cheung, Lilliemay
Veröffentlicht in The journal of services marketing (2015)

Tensions and trade-offs in multi-actor service ecosystems

von McColl-Kennedy, Janet R.
Veröffentlicht in Journal of business research (2020)

Co-creating service experience practices

von McColl-Kennedy, Janet R.
Veröffentlicht in Journal of service management (2015)

Consumer-citizens mobilizing social capital following a natural disaster : effects on well-being

von Cheung, Lilliemay
Veröffentlicht in The journal of services marketing (2017)

A new perspective on market dynamics : market plasticity and the stability-fluidity dialectics

Veröffentlicht in Marketing theory (2014)

To give or not to give professional services to non-paying clients ; Professionals' giving backstory

Veröffentlicht in Journal of service management (2015)