The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry

von Cheng Boon Liat
Veröffentlicht in Journal of hospitality marketing & management (2014)

Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty

von Cheng Boon Liat
Veröffentlicht in Journal of global marketing (2017)

Unveiling the Influence of Social Technologies on Online Social Shopping in Malaysia

von Tang, Kin Leong
Veröffentlicht in Current and future trenfs on intelligent technology adoption ; Volume 1 (2023)