Establishment of a performance-evaluation model for service quality in the banking industry

von Chen, Shun-hsing
Veröffentlicht in The service industries journal (2009)

Integrated analysis of the performance of TQM tools and techniques : a case study in the Taiwanese motor industry

von Chen, Shun-hsing
Veröffentlicht in International journal of production research (2013)

Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction

von Chen, Fei-Yun
Veröffentlicht in International journal of services technology and management (2014)

Measuring service quality in Macau luxury hotels using the QFD method : a case study

von Pai, Chen-Kuo
Veröffentlicht in International journal of services technology and management (2016)

The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry

von Chen, Shun-Hsing
Veröffentlicht in European journal of industrial engineering (2017)

The establishment of appropriate service strategy for banking industry customers with different value

von Chen, Shun-hsing
Veröffentlicht in International journal of services technology and management (2011)