How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry

von Chen, Po-tsang
Veröffentlicht in International journal of contemporary hospitality management (2010)

The effect of relational benefits on perceived value in relation to customer loyalty : an empirical study in the Australian coffee outlets industry

von Chen, Po-tsang
Veröffentlicht in International journal of hospitality management (2010)

The mediating role of relational benefit between service quality and customer loyalty in airline industry

von Chen, Po-tsang
Veröffentlicht in Total quality management & business excellence (2013)

Television as a travel purchasing medium : transporting rich information and its impact

von Hu, Hsin-hui
Veröffentlicht in Journal of vacation marketing (2014)

Do reward programs truly build loyalty for lodging industry?

von Hu, Hsin-hui Sunny
Veröffentlicht in International journal of hospitality management (2010)