Understanding e-learning service quality of a commercial bank by using Kano's model

von Chen, Ling-hsiu
Veröffentlicht in Total quality management & business excellence (2011)

Online auction service failures in Taiwan : typologies and recovery strategies

von Kuo, Ying-feng
Veröffentlicht in Electronic commerce research and applications (2011)

What determines work motivation of IT professionals : an integrated model

von Chen, Ling-Hsiu
Veröffentlicht in International journal of information systems and change management (2017)