Learning-Based Prediction of Conditional Wait Time Distributions in Multiskill Call Centers

von Thiongane, Mamadou
Veröffentlicht in International Conference on Operations Research and Enterprise Systems (9. : 2020 : Valletta) Operations research and enterprise systems (2022)

Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data

von Thiongane, Mamadou
Veröffentlicht in International Conference on Operations Research and Enterprise Systems (9. : 2020 : Valletta) ICORES 2020 (2020)

Dynamic call center routing policies using call waiting and agent idle times

von Chan, Wyean
Veröffentlicht in Manufacturing & service operations management (2014)

A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty

von Thuy Anh Ta
Veröffentlicht in European journal of operational research (2021)

Optimizing daily agent scheduling in a multiskill call center

Veröffentlicht in European journal of operational research (2009)