Two component customer relationship management model for healthcare services

von Chahal, Hardeep
Veröffentlicht in Managing service quality (2010)

Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context

von Chahal, Hardeep
Veröffentlicht in Journal of Indian business research (2010)

Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement

von Chahal, Hardeep
Veröffentlicht in Management research review (2011)

Consumer perceived value and consumer loyalty in the healthcare sector

von Chahal, Hardeep
Veröffentlicht in Journal of relationship marketing (2011)

Examining intellectual capital and competitive advantage relationship : role of innovation and organizational learning

von Chahal, Hardeep
Veröffentlicht in The international journal of bank marketing (2015)

Modeling patient satisfaction construct in the Indian health care context

von Chahal, Hardeep
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2013)

Examining talent management using CG as proxy measure : a case study of State Bank of India

von Chahal, Hardeep
Veröffentlicht in Corporate governance (2013)

Effect of intellectual capital on competitive advantage and business performance : role of innovation and learning culture

von Chahal, Hardeep
Veröffentlicht in International journal of learning and intellectual capital (2014)

Measurement and impact of customer experience in banking sector

von Chahal, Hardeep
Veröffentlicht in Indian Institute of Management Calcutta Decision (2015)

Service quality and performance in the public health-care sector

von Chahal, Hardeep
Veröffentlicht in Health marketing quarterly (2012)

Omnichannel integration : literature review and future research agenda

von Chahal, Hardeep
Veröffentlicht in Journal of commerce & business studies (2021)

Role of customer retention equity in creating and developing brand value

von Chahal, Hardeep
Veröffentlicht in Journal of relationship marketing (2017)

Confirmatory study on brand equity and brand loyalty : a special look at the impact of attitudinal and behavioural loyalty

von Chahal, Hardeep
Veröffentlicht in Vision (2010)

Consumer perceived value : the development of a multiple item scale in hospitals in the Indian context

von Chahal, Hardeep
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2012)

Managerial opinion towards IT-intensive firms of Jammu and Ludhiana regions of north India

von Chahal, Hardeep
Veröffentlicht in International journal of Indian culture and business management (2009)

Impact of marketing capabilities on competitive advantage and business performance : research propositions

von Chahal, Hardeep
Veröffentlicht in International journal of business competition and growth (2013)

Destination attributes and destination image relationship in volatile tourist destination : role of perceived risk

von Chahal, Hardeep
Veröffentlicht in Metamorphosis (-2015)

Usage and impact of Information Technology on the SSIs performance of Jammu region, North India

von Chahal, Hardeep
Veröffentlicht in International journal of business and globalisation (2008)

Conceptualising customer experiences : significant research propositions

von Chahal, Hardeep
Veröffentlicht in The marketing review (2014)

How trust moderates social media engagement and brand equity

von Chahal, Hardeep
Veröffentlicht in Journal of research in interactive marketing (2017)