IT service personnel : changing the culture from technology to service

von Cater-Steel, Aileen
Veröffentlicht in Information systems and new applications in the service sector (2011)

Information technology governance and service management : frameworks and adaptations

Veröffentlicht 2009

Information technology governance and service management : frameworks and adaptations

Veröffentlicht 2009

Women in engineering, science and technology : education and career challenges

Veröffentlicht 2010

Themed articles: ICT governance, strategic alignment and service management

Veröffentlicht 2009

IT service departments struggle to adopt a service-oriented philosophy

von Cater-Steel, Aileen
Veröffentlicht in International journal of information systems in the service sector (2009)

Information technology governance and service management : frameworks and adaptations

Veröffentlicht 2009

Education for IT service management standards

von Cater-Steel, Aileen
Veröffentlicht in Selected readings on information technology management (2009)

The impact of national culture on software engineering practices

von Cater-Steel, Aileen
Veröffentlicht in International journal of technology, policy and management (2008)

Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study

von Pollard, Carol
Veröffentlicht in Information systems management (2009)

Managing knowledge and learning for process improvement : a software-mediated process assessment approach for IT service management

von Shrestha, Anup
Veröffentlicht in The Palgrave handbook of knowledge management (2018)

Design science : a case study in information systems re-engineering

von Valverde, Raul
Veröffentlicht in Strategic information systems ; Vol. 1 (2010)

A method for comparing traditional and component-based models in information systems re-engineering

von Valverde, Raul
Veröffentlicht in Information systems and e-business management (2011)

A model to measure e-learning systems success

von Alsabawy, Ahmed Younis
Veröffentlicht in Measuring organization information systems success (2012)

Determinants of effective knowledge tra​nsfer from academic researchers to industry practitioners

von Rajaeian, Mohammad Mehdi
Veröffentlicht in Journal of engineering and technology management (2018)

Measuring IT service management performance : a model development

Veröffentlicht in Measuring organization information systems success (2012)

An investigation of the effect of Information Technology (IT) culture on the relationship between IT and business professionals

Veröffentlicht in International journal of management & enterprise development (2007)

Development and evaluation of a software-mediated process assessment method for IT service management

von Shrestha, Anup
Veröffentlicht in Information & management (2020)