Innovation through total quality management elements and customer loyalty in Spanish financial institutions

Veröffentlicht in Entrepreneurship, innovation and economic crisis (2014)

The ISO 9001 standard in the Spanish construction industry

Veröffentlicht in Achieving competitive advantage through quality management (2015)

The influence of motivations and other factors on the results of implementing ISO 9001 standards

von Castillo-Peces, Carlos del
Veröffentlicht in European research on management and business economics (2018)