The forest is my kingdom

von Carruthers, Janet
Veröffentlicht 1952

Purchaser-provider interaction in UK public health: improving stakeholder cooperation

von Carruthers, Janet
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2007)

The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...

von Ashill, Nicholas J.
Veröffentlicht in Journal of strategic marketing (2008)

Problems and perspectives : studies in the modern French language

von Ayres-Bennett, Wendy
Veröffentlicht 2001

The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise

von Rod, Michel
Veröffentlicht in Journal of retailing and consumer services (2008)

Pharmaceutical marketing return-on-investment: a European perspective

von Rod, Michel
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2007)

Scared stiff? : the effectiveness of threat appeals in counseling services advertising to high-anxiety students

Veröffentlicht in Psychology & marketing (2013)

Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees

Veröffentlicht in The journal of services marketing (2009)

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study

Veröffentlicht in Marketing intelligence & planning (2009)