Antecedents and consequences of consumer value : a longitudinal study of timeshare owners

von Bradley, Graham L.
Veröffentlicht in Journal of travel research (2012)

Dealing with service failures: the use of explanations

von Bradley, Graham L.
Veröffentlicht in Journal of travel and tourism marketing (2009)

A "Triple A" typology of responding to negative consumer-generated online reviews

von Sparks, Beverley
Veröffentlicht in Journal of hospitality & tourism research (2017)

Managing difficult workplace conversations : goals, strategies, and outcomes

von Bradley, Graham L.
Veröffentlicht in International journal of business communication (2016)

Adaptation processes in the context of climate change : a social and environmental psychology perspective

von Bradley, Graham L.
Veröffentlicht in Journal of bioeconomics (2017)

Stressor effects of negative online reviews on anger and burnout in the restaurant industry

von Weber, Karin
Veröffentlicht in International journal of contemporary hospitality management (2017)

The stress of anonymous online reviews: a conceptual model and research agenda

von Bradley, Graham L.
Veröffentlicht in International journal of contemporary hospitality management (2015)

Perceived prevalence and personal impact of negative online reviews

von Bradley, Graham L.
Veröffentlicht in Journal of service management (2016)

Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern

von Sparks, Beverley
Veröffentlicht in Tourism management (2016)

Cooling off and backing out : understanding consumer decisions to rescind a product purchase

Veröffentlicht in Journal of business research (2014)

Task-relationship-self : a framework for understanding service encounter behaviors

Veröffentlicht in Psychology & marketing (2013)