Self-selection and alcohol consumption

von Borchgrevink, Carl P.
Veröffentlicht in International journal of hospitality management (2013)

The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance

von Susskind, Alex
Veröffentlicht in Cornell hospitality quarterly (2018)

Guest-server exchange model and performance : the connection between service climate and unit-level sales in multiunit restaurants

von Susskind, Alex
Veröffentlicht in Journal of hospitality & tourism research (2018)

How organizational standards and coworker support improve restaurant service

von Susskind, Alex
Veröffentlicht in The Cornell School of hotel administration handbook of applied hospitality strategy (2010)

Hotel employees' organizational behaviors from cross-national perspectives

von Kim, Mi Ran
Veröffentlicht in International journal of contemporary hospitality management (2017)