‘‘By-the-book’’ decision making : how service employee desire for decision latitude influences customer selection decisions

von Bone, Sterling A.
Veröffentlicht in Journal of service research (2010)

Responding to the 98 % : face-enhancing strategies for dealing with rejected customer ideas

von Fombelle, Paul W.
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2016)

Rejected, shackled, and alone : the impact of systemic restricted choice on minority consumers' construction of self

von Bone, Sterling A.
Veröffentlicht in Journal of consumer research (2014)

Profiting from protecting small business borrowers : take that to the bank!

von Williams, Jerome D.
Veröffentlicht in Rutgers business review (2020)

How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service

Veröffentlicht in Journal of service research (2015)

Immigration, culture, and ethnicity in transformative consumer research

Veröffentlicht in Journal of public policy & marketing (2011)

Fishing for compliments and complaints : the influence of solicited customer feedback and company acknowledgment on customer attitudes and intentions

Veröffentlicht in Marketing Science Institute (Cambridge, Mass.) MSI reports (2009)

Happy users, grumpy bosses : current community engagement literature and the impact of support engagement in a B2B setting on user and upper management satisfaction

von Beckers, Sander F. M.
Veröffentlicht in Customer engagement marketing (2018)

"Mere measurement plus" : how solicitation of open-ended positive feedback influences customer purchase behavior

von Bone, Sterling A.
Veröffentlicht in Journal of marketing research (2017)