The influence of top management commitment, process quality management and quality design on new product performance: a case of Malaysian manufacturers

von Mokhtar, Sany Sanuri Mohd
Veröffentlicht in Total quality management & business excellence (2010)

Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres

von Abdullateef, Aliyu Olayemi
Veröffentlicht in International journal of electronic customer relationship management (2013)

The mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinants

von Salimon, Maruf Gbadebo
Veröffentlicht in The international journal of bank marketing (2017)

The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational perf...

von Al-Dhaafri, Hassan Saleh
Veröffentlicht in The TQM journal (2016)

The mediating role of total quality management between the entrepreneurial orientation and the organizational performance

von Al-Dhaafri, Hassan Saleh
Veröffentlicht in The TQM journal (2016)

The impact of attitudes towards healthcare service : quality on organisational performance : evidence from the Saudi Arabia

von Yaser Salam Alsharari
Veröffentlicht in Inventi impact: service sector (2018)