The role of institutional and reputational factors in the voluntary adoption of corporate social responsibility reporting standards

von Nikolaeva, Ralitza
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2011)

Using social media for CSR communication and engaging stakeholders

von Ali, Imran
Veröffentlicht in Corporate social responsibility in the digital age (2015)

Would you try it again? : dual effects of customer mindfulness on service recovery

von Martinez, Luisa M.
Veröffentlicht in Journal of retailing and consumer services (2023)