Variability in health care services : the role of service employee flexibility

von Vredenburg, Jessica
Veröffentlicht in Australasian marketing journal (2014)

Perceived service quality and custumer trust : does enhancing customers' service knowledge matter?

von Eisingerich, Andreas B
Veröffentlicht in Journal of service research (2008)

Salesperson learning, organizational learning, and retail store performance

von Bell, Simon J.
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2010)

The organization of regional clusters

von Bell, Simon J.
Veröffentlicht in Academy of Management The Academy of Management review (2009)

Unraveling the customer education paradox : when, and how, should firms educate their customers?

von Bell, Simon J.
Veröffentlicht in Journal of service research (2017)

How can clusters sustain performance? : the role of network strength, network openness, and environmental uncertainty

von Eisingerich, Andreas B
Veröffentlicht in Research policy (2010)

Bringing "place" back in : regional clusters, project governance, and new product outcomes

von Tracey, Paul
Veröffentlicht in Journal of marketing (2014)

Stakeholder salience revisited : refining, redefining, and refueling an underdeveloped conceptual tool

von Neville, Benjamin A.
Veröffentlicht in Journal of business ethics (2011)

<<The>> implications of different forms of knowledge for ecologically sound purchasing behavior

von Bell, Simon J.
Veröffentlicht 1995

Frontline knowledge networks in open collaboration models for service innovations

von Ozkok, Ozlem
Veröffentlicht in Academy of Marketing Science AMS review (2019)

Co-production and customer loyalty in financial services

Veröffentlicht in Journal of retailing (2007)

Why recommend a brand face-to-face but not on Facebook? : how word-of-mouth on online social sites differs from traditional word-of-mouth

Veröffentlicht in Journal of consumer psychology (2015)