Towards the criteria for product-service system : new challenges and contributions

von Battaglia, Daniel
Veröffentlicht in International journal of services and operations management (2019)

Service recovery: a method for assessing performance

Veröffentlicht in Business process management journal (2012)

Leveraging elements to small business strategic networks : the perception of business partners

von Battaglia, Daniel
Veröffentlicht in International journal of business excellence (2017)