The effect of customer orientation on frontline employees job outcomes in a new public management context

von Rod, Michel
Veröffentlicht in Marketing intelligence & planning (2010)

Burnout processes in non-clinical health service encounters

von Ashill, Nicholas J.
Veröffentlicht in Journal of business research (2011)

The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia

von Gibbs, Tanya
Veröffentlicht in The international journal of bank marketing (2013)

Symptoms of burnout and service recovery performance : the influence of job resourcefulness

von Rod, Michel
Veröffentlicht in Managing service quality (2009)

The effects of experience on managerial decision-making uncertainty

von Ashill, Nicholas J.
Veröffentlicht in Journal of general management (2013)

Measuring state, effect, and response uncertainty : theoretical construct development and empirical validation

von Ashill, Nicholas J.
Veröffentlicht in Journal of management (2010)

Management commitment to service quality and service recovery performance : a study of frontline employees in public and private hospitals

von Rod, Michel
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2010)

The effects of the external environment on marketing decision-maker uncertainty

von Ashill, Nicholas J.
Veröffentlicht in Journal of marketing management (2014)

The impact of call centre stressors on inbound and outbound call-centre agent burnout

von Rod, Michel
Veröffentlicht in Managing service quality (2013)

Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation

von Babakus, Emin
Veröffentlicht in Services marketing quarterly (2011)

Purchaser-provider interaction in UK public health: improving stakeholder cooperation

von Carruthers, Janet
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2007)

The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective

von Babakus, Emin
Veröffentlicht in Journal of retailing (2009)

The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...

von Ashill, Nicholas J.
Veröffentlicht in Journal of strategic marketing (2008)

Pharmaceutical marketing return-on-investment: a European perspective

von Rod, Michel
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2007)

Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions

von Rod, Michel
Veröffentlicht in Journal of retailing and consumer services (2016)

Testing a branch performance model in a New Zealand bank

von Yavas, Ugur
Veröffentlicht in The journal of services marketing (2010)

Coping with stress : a study of retail banking service workers in Russia

von Ashill, Nicholas J.
Veröffentlicht in Journal of retailing and consumer services (2015)

Value in a multiple perspective view of sports sponsorship

von Davies, John
Veröffentlicht in International journal of sport management and marketing (2008)

The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise

von Rod, Michel
Veröffentlicht in Journal of retailing and consumer services (2008)

A study of service worker burnout in Russia

von Rod, Michel
Veröffentlicht in Boundary spanning elements and the marketing function in organizations (2015)