Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships

von Arndt, Aaron D.
Veröffentlicht in Journal of retailing and consumer services (2012)

A framework for configuring sales support structure

von Arndt, Aaron D.
Veröffentlicht in The journal of business & industrial marketing (2013)

How personal costs influence customer citizenship behaviors

von Dang, Anh
Veröffentlicht in Journal of retailing and consumer services (2017)

Do men and women use different tactics to cope with the embarrassment of buying condoms?

von Arndt, Aaron D.
Veröffentlicht in Journal of consumer behaviour (-2017)

How angry customer complaints influence salesperson commitment to service quality

von Tao, Kungpo
Veröffentlicht in Journal of marketing theory and practice (2016)

How context interferes with similarity-attraction between customers and service providers : the moderating role of support source

von Arndt, Aaron D.
Veröffentlicht in Journal of retailing and consumer services (2016)

Does the performance of other functions in the frontline influence salesperson conflict?

von Arndt, Aaron D.
Veröffentlicht in International journal of retail & distribution management (2012)

An examination of frontline cross-functional integration during retail transactions

von Arndt, Aaron D.
Veröffentlicht in Journal of retailing (2011)

Who do I look at? : mutual gaze in triadic sales encounters

von Arndt, Aaron D.
Veröffentlicht in Journal of business research (2020)

Goal-relevant versus incidental similarity when choosing between multiple service providers

von Arndt, Aaron D.
Veröffentlicht in Journal of business research (2021)

Impact of stereotype threat on sales anxiety

von Amin, Mohammad Sakif
Veröffentlicht in Journal of business research (2023)

Why are health care managers biased against hiring service providers with tattoos?

von Arndt, Aaron D.
Veröffentlicht in Services marketing quarterly (-2017)

Competent or threatening? : when looking like a "salesperson" is disadvantageous

von Arndt, Aaron D.
Veröffentlicht in Journal of retailing and consumer services (2019)

"You lost me at hello" : how and when accent-based biases are expressed

Veröffentlicht in International journal of research in marketing (2013)

Selling in an asymmetric retail world : perspectives from India, Russia, and the US on buyer-seller information differential, perceived adaptive selling, and purchase intention

von Rippé, Cindy B.
Veröffentlicht in The journal of personal selling & sales management (2016)