The influence of strategic decisions for provision of product (service) on the customer's priorities : case study of automotive industry

von Apornak, Arash
Veröffentlicht in International journal of management concepts and philosophy (2019)

Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution

von Apornak, Arash
Veröffentlicht in International journal of productivity and quality management (2017)

The impact of pricing, lead time and capacity policies in a two-echelon supply chain

von Apornak, Arash
Veröffentlicht in International journal of logistics systems and management (2018)

Provide a framework to determine the key success factors of knowledge management based on ABC analysis : an empirical study in Iranian organisations

von Apornak, Arash
Veröffentlicht in International journal of management concepts and philosophy (2017)

Extension of the model of manufacturing supply chain quality management : an empirical study

von Apornak, Arash
Veröffentlicht in International journal of productivity and quality management (2019)

Supplier selection model using QFD-ANP methodology under fuzzy multi-criteria environment

von Ahmadizadeh-Tourzani, Neda
Veröffentlicht in International journal of productivity and quality management (2018)

The effect of service recovery on customers' satisfaction in e-banking : an empirical investigation

von Keramati, Abbas
Veröffentlicht in International journal of business information systems (2018)