Service innovation and electronic word-of-mouth : is it worth listening to?

von Andreassen, Tor W.
Veröffentlicht in Managing service quality (2009)

Customer preferences for frontline employee traits : homophily and heterophily effects

von Streukens, Sandra
Veröffentlicht in Psychology & marketing (2013)

Online complaining : understanding the adoption process and the role of individual and situational characteristics

von Andreassen, Tor W.
Veröffentlicht in Managing service quality (2013)

Service differentiation : a self-image congruency perspective on brand building in the labor market

von Andreassen, Tor W.
Veröffentlicht in Journal of service management (2010)

Trend spotting and service innovation

von Andreassen, Tor W.
Veröffentlicht in Journal of service theory and practice (2015)

Innovation economics

von Andreassen, Tor W.
Veröffentlicht in Innovating for trust (2017)

Competing through innovation : let the customer judge!

von Kurtmollaiev, Seidali
Veröffentlicht in Journal of business research (2022)

Innovating for trust

Veröffentlicht 2017

Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services

von Andreassen, Tor W.
Veröffentlicht in Journal of service research (2018)

Virtual reality through the customer journey : framework and propositions

von Hollebeek, Linda D.
Veröffentlicht in Journal of retailing and consumer services (2020)

A customer-centric five actor model for sustainability and service innovation

von Riel, Allard C. R. van
Veröffentlicht in Journal of business research (2021)

"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers

von Larivière, Bart
Veröffentlicht in Journal of business research (2017)