Understanding hospital quality : the case of cumulative and balanced quality

von Anderson, Sidney T.
Veröffentlicht in The service industries journal (2018)

An empirical examination of the impact of tri-dyadic fit on the service experience

von Anderson, Sidney T.
Veröffentlicht in Journal of service management (2016)

Service process design and management

von Rayburn, Steven W.
Veröffentlicht in The Routledge handbook of service research insights and ideas (2020)

Continuous techno-training and business-to-business salesperson success : how boosting techno-efficacy enhances sales effort and performance

von Rayburn, Steven W.
Veröffentlicht in Journal of business research (2021)

M-atmospherics : from the physical to the digital

von Rayburn, Steven W.
Veröffentlicht in Journal of retailing and consumer services (2022)