Quality governance of human aspects of quality initiatives in the public service sector

von Mukhtar, Ramlah
Veröffentlicht in Verslo ir teisės aktualijos (2011)

People resistance in TQM implementation : a qualitative study on Malaysian universities

von Ali, Noor Azman
Veröffentlicht in International journal of productivity and quality management (2008)

Testing the criticality of HR-TQM factors in the Malaysian higher education context

von Ali, Noor Azman
Veröffentlicht in Total quality management & business excellence (2010)