Exploring the relationship between use of information technology in total quality management and SMEs performance using canonical correlation analysis : a survey on Swedish car p...

von Keramati, Abbas
Veröffentlicht in International journal of information technology and management (2009)

A robust optimization approach to allocation of marketing budgets

von Albadvi, Amir
Veröffentlicht in Management decision (2011)

Web site evaluation of Iranian tourism and hospitality organizations : an e-commerce web site features model

von Albadvi, Amir
Veröffentlicht in Journal of hospitality marketing & management (2012)

Mapping B2B value exchange in marketing relationships : a systematic approach

von Albadvi, Amir
Veröffentlicht in The journal of business & industrial marketing (2011)

Allocation of marketing budgets to customer acquisition and retention spending based on decision calculus

von Koosha, Hamidreza
Veröffentlicht in Journal of modelling in management (2015)

A hybrid model for customer portfolio analysis in retailing

von Norouzi, Ashraf
Veröffentlicht in Management research review (2016)

Customer's life-time value using the RFM model in the banking industry : a case study

von Nikumanesh, Esmaeil
Veröffentlicht in International journal of electronic customer relationship management (2014)

Customer lifetime valuation using real options analysis

von Koosha, Hamidreza
Veröffentlicht in Journal of marketing analytics (2015)

Mining the dominant patterns of customer shifts between segments by using top-k and distinguishing sequential rules

von Akhondzadeh-Noughabi, Elham
Veröffentlicht in Management decision (2015)

Towards a unified perspective of Business Process Reengeneering methodologies

von Abdolvand, Neda
Veröffentlicht in International journal of technology transfer and commercialisation (2007)

Assessing readiness for business process reengineering

von Abdolvand, Neda
Veröffentlicht in Business process management journal (2008)

Performance management using a value-based customer-centered model

von Abdolvand, Neda
Veröffentlicht in International journal of production research (2015)

An integrated AHP-RFM method to banking customer segmentation

von Rezaeinia, Seyed Mahdi
Veröffentlicht in International journal of electronic customer relationship management (2012)

A conceptual model for proactive-interactive customer complaint management systems

von Atlikhan, Atefeh
Veröffentlicht in International journal of business information systems (2013)

Identifying knowledge management problems using a process-based method (a case study of process 137)

Veröffentlicht in Business process management journal (2013)

Human resource performance evaluation from CRM perspective : a two-step association rule analysis

von Akhondzadeh-Noughabi, Elham
Veröffentlicht in International journal of business performance management (2016)

Handbook of research on data science for effective healthcare practice and administration

Veröffentlicht 2017