A process-based analysis of e-procurement adoption

von Abu-ELSamen, Amjad
Veröffentlicht in Journal of internet commerce (2010)

An empirical investigation of the mediating role of relationship marketing skills on the relationship between customer satisfaction and customer loyalty

von Akroush, Mamoun N.
Veröffentlicht in International journal of internet marketing and advertising (2012)

Modelling the impact of 3D product presentation on online behaviour

von Algharabat, Raed S.
Veröffentlicht in International journal of electronic marketing and retailing (2013)

Path analysis of the consequences of customer service skills : an exploratory study in Jordan

von Abu-ElSamen, Amjad A.
Veröffentlicht in International journal of services and standards (2011)

The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence

von Akroush, Mamoun N.
Veröffentlicht in International journal of services and operations management (2011)

Internal marketing and service quality in restaurants

Veröffentlicht in Marketing intelligence & planning (2013)

An empirical model of customer service quality and customer loyalty in an international electronics company

Veröffentlicht in International journal of electronic business (2012)

Towards an integrated model of customer service skills and customer loyalty : the mediating role of customer satisfaction

Veröffentlicht in International journal of commerce and management (2011)