Connecting the dots between e-CRM and customer loyalty : mediating role of perceived value and customer support

von Turulja, Lejla
Veröffentlicht in Handbook of research on technology applications for effective customer engagement (2021)

An integrated model of price, service quality, satisfaction and loyalty : an empirical research in the banking sector of Bosnia and Herzegovina

von Činjarević, Merima
Veröffentlicht in Economic research (2010)

When consumers are in doubt, you better watch out! : the moderating role of consumer skepticism and subjective knowledge in the context of organic food consumption

von Činjarević, Merima
Veröffentlicht in Zagreb international review of economics & business (2018)

The improatance of store image and retail service quality in private brand image-building

von Alić, Adi
Veröffentlicht in Entrepreneurial business and economics review (2017)

Latent class analysis of "good citizenship" forms among youth in Bosnia and Herzegovina

von Činjarević, Merima
Veröffentlicht in Economic research (2020)

Strategic marketing patterns and performance implications

von Agic, Emir
Veröffentlicht in European journal of marketing (2016)